Shipping policy
SHIPPING POLICY
Order Processing
All orders will be shipped out from our London warehouse. We aim to dispatch all orders within 2 working days of purchase. Working days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will begin processing on the next working day.
During limited drops or high-demand releases, processing times may occasionally extend beyond 2 working days due to order volume. We will notify customers via email if there is a significant delay.
Shipping Times
Once dispatched, estimated delivery times are as follows:
- UK Standard Delivery: 2-4 working days
- UK Express Delivery: 1-2 working days
- International Delivery: 5-10 working days, depending on destination
These are estimates only and are not guaranteed. Delivery times may be affected by customs processing, carrier delays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Any applicable customs duties, import taxes, or VAT for international orders are the responsibility of the customer, unless otherwise stated at checkout.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Risk of Loss
Risk of loss or damage to products passes to you upon delivery, or upon your taking physical possession of the products, whichever occurs first.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrectly provided address. If you notice an error after placing your order, contact us as soon as possible at support@unprecedentedboyz.com and we will do our best to amend it before dispatch.
Contact
Questions about your order or shipping should be sent to support@unprecedentedboyz.com