Refund policy
Returns Policy
Last updated: July 21, 2026
At UNPRECEDENTED BOYZ, all items are made and shipped in limited drops. Because of this, we operate a strict returns policy as outlined below.
1. Defective Items Only
We only accept returns or exchanges if your item arrives with a manufacturing defect (e.g. faulty stitching, printing errors, damaged materials).
We do not accept returns for change of mind, incorrect size selection, or any reason other than a genuine product defect.
To request a return for a defective item, please email us at support@unprecedentedboyz.com within 14 days of delivery, including:
- Your order number
- Clear photos/video of the defect
- A brief description of the issue
Once approved, we will provide instructions for return or replacement. Items must be unworn, unwashed, and in their original packaging with tags attached.
2. Lost in Transit
If your order does not arrive and tracking shows it as lost in transit, we require an official loss report from the courier before we can process a replacement or refund.
Please contact the courier directly to file a claim/investigation, or let us know and we will initiate this on your behalf.
Once the courier confirms the item as officially lost, we will arrange a replacement (subject to stock) or a full refund.
We are unable to issue refunds or replacements based on delivery status alone (e.g. "not yet arrived") without this official confirmation, as delays can occur during transit.
3. How to Start a Claim
Email support@unprecedentedboyz.com with your order number and a description of the issue (defect or lost parcel). Our team will respond within 2-3 business days with next steps.
4. Non-Returnable Items
- Items without a manufacturing defect
- Items damaged through normal wear, misuse, or improper care
- Items returned without prior approval
If you have any questions about this policy, please contact us at support@unprecedentedboyz.com.